Vishnu Kumar Sharma
Insurance Operations Leader|CMMI |10+ Yrs in Life, IDI Ins and Claims| Procedural Consultant |Policy Admin Expert | QA & LSS | PAS,VARI, VENT, VTRD, MAST, CDI | US & UK Market Compliance (NAIC, HIPAA, FCA, PRA, GDPR,TCF)
- Role
- Team Leader at MetLife
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Vishnu Kumar Sharma
Driving efficiency, compliance, and customer trust in Life & Disability Insurance Operations with 10+ years of global experience with CMMI expertise.I bring holistic expertise across Insurance Operations, Quality, Training, Customer Support, and Medical Billing, with proven specialization in life insurance, life & death claims, disability policies, and disability income claims across the US (NAIC, HIPAA, State) and London (FCA, PRA, GDPR, TCF) markets.At MetLife Global Operations, I have:Delivered a 30% reduction in remittance cycle times through process re-engineering.Ensured accuracy and compliance for payouts exceeding $20M annually.Led and coached a 35-member team, raising accuracy from 92% to 98%.Served as Senior Quality Assurance Analyst (3+ years), driving audit readiness, defect analysis, RCA, and SOP optimization.My journey also includes early roles in medical billing (ISYS) and customer support (Amazon – Teleperformance), which strengthened my client-first mindset and operational discipline. Recognitions & AwardsGEM Awards (2018, 2019, 2021, 2022)QA GEM Awards (2019–2020)Lean Samurai Award (2021 – Process Improvement)Master Lean Samurai (2022 – Efficiency Creation)MetLife Employee of the Year (2022, 2023)Glitterati Award (Team Category, 2024)GTO Nomination Winner (2024, 2025)I am passionate about insurance operations transformation, compliance governance, and quality excellence — helping organizations reduce risk, enhance efficiency, and deliver superior customer experiences.
Experience
Team Leader
Aug 2024 — Present · Rajasthan, IN
Supervised end-to-end life insurance and disability claim adjudication, ensuring 100% compliance with NAIC, HIPAA, state, FCA, PRA, GDPR, and TCF guidelines.Directed billing, premium remittance, and policy reinstatement operations for 250K+ active policies, reducing cycle time by 30%.Managed MIDAS, PAS, VARI, VENT, VTRD, MAST, CDI systems to streamline premium collections and policy servicing.Conducted fraud checks and RCA on high-value claims, mitigating risk and ensuring accurate payouts exceeding $20M annually.Led and coached a 35-member team, improving operational accuracy from 92% to 98% through SOP standardization.Key Projects & Recognitions:Lean Six Sigma Yellow Belt – Referral Reduction in Retail Life B&R (Dec 2024 – Jun 2025): Reduced referral rate from 20% to 0.1%, improving efficiency and customer satisfaction.Lean Six Sigma Yellow Belt – Access Standardization (Apr 2024 – Feb 2025): Implemented Access Data Dictionary, reducing unauthorized access risks by 95%.Life Operations Procedures Project (Feb 2021 – Apr 2024): Standardized 900+ procedure documents, enhancing compliance and operational governance.Multiple GTO Nomination Awards (2024–2025) for Operational Excellence and Change Maker contributions.
Education
IIIM (International School Of Informatics & Management) Jaipur
Master of Computer Applications - MCA, Computer Applications
2014 — 2017
University of Maharaja's College, Jaipur
Bachelor of Computer Applications, Computer Science
2011 — 2014
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