Vishnu Goel

About Vishnu Goel

I am an in-house corporate lawyer with 5+ years of legal experience, currently serving as Assistant Manager Legal (Client Contracting) at Teleperformance one of the world\'s largest BPO and digital business services MNCs. As part of the International Business Unit (IBU), I act as a strategic legal partner to the Solutions and Sales teams, enabling the full contracting lifecycle for international clients across global jurisdictions.My engagement begins at the RFP (Request for Proposal) stage, where I review and analyse client-issued RFPs to identify legally inconsistent or non-standard terms, benchmarking them against Teleperformance\'s internal legal playbook. I provide structured legal recommendations to ensure proposals are commercially sound and aligned with our risk appetite before any contractual commitment is made.Across the complete Contract Lifecycle Management (CLM) process, I draft, review, redline, and negotiate Master Service Agreements (MSAs), Statements of Work (SOWs), Amendments, and Addendums on behalf of Teleperformance representing the company directly in negotiations with international clients\' legal teams across key commercial and legal positions: Liability Cap (Client & TP) · Indemnification · Limitation of Liability · Consequential & Liquidated Damages Term, Renewal, Termination (Client/TP Entity), Notice Periods, Ramp-Up & Ramp-Down Data Privacy & Protection (DPDP Act, DPAs, Security Risk Assessments) IP Rights · Transfer of Undertakings (TUPE) · Subcontracting · Change in Control · Assignment Governing Law · Dispute Resolution · Force Majeure · Non-Compete · Non-Solicitation · Confidentiality SLA/SLC Remedies · Persistent Failure · Client Step-In Rights · Suspension of Services · Exit Plans AHT Metrics · Penalties & Bonuses · Benchmarking · Most Favoured Customer (MFC) Terms Price Adjustment · COLA · FX Terms · Payment Terms · Tax · Insurance · Audit Rights DRP · BCP · Cloud Campus Programs · Regulated Activity · Survival TermsI manage cross-functional escalations with Finance, IT, Operations, HR, Compliance, and Risk teams to resolve contractual impasses and facilitate timely execution. I stay current on regulatory frameworks including India\'s Digital Personal Data Protection Act, 2023 (DPDP) and applicable judicial pronouncements to ensure all agreements remain legally future-proof. v••••••••@gmail.com | Bar Council ID: D/6463/2021

Experience

1. Assistant Manager Legal (Client Contracting), International Business Unit (Ibu)

   TP

   Feb 2026 — Present · Delhi, IN

   Review and analyse client RFPs to identify legal/commercial risks, gaps against Teleperformance’s legal playbook, and non-standard terms; advise Solutions and Sales teams on legally acceptable and fallback positions.• Draft, review and redline MSAs, SOWs, change orders, amendments and addendums, and negotiate directly with international clients’ legal and commercial teams.• Negotiate key risk and liability clauses including liability caps (client & TP), indemnities, limitation of liability, consequential and liquidated damages, SLAs/SLCs, persistent failure remedies, step-in rights, suspension of services and exit plans.• Advise on term, renewal, termination (client/TP entity), notice periods, ramp-up and ramp-down, selection of appropriate TP legal entity, and allocation of primary liability and regulated activity.• Handle data protection and privacy, including DPDP Act compliance, data processing agreements (DPAs), security and security risk assessment language, DRP/BCP obligations and cloud / internet-based service terms.• Negotiate IP, transfer of undertakings / employee transfer, subcontracting, assignment, change in control, non-compete, non-solicitation, confidentiality, survival and force majeure provisions.• Structure commercial clauses on pricing, price adjustment / COLA, payment terms, taxes, FX, insurance, audit rights, benchmarking and most-favoured customer (MFC) provisions.• Coordinate with Finance, IT, Operations, HR, Compliance, Risk and business leadership on escalations and approvals to ensure legally compliant, commercially viable and operationally feasible contracts.• Track legal and regulatory developments (including DPDP enforcement and Supreme Court/High Court rulings) and reflect them in contract positions, templates and the negotiation playbook.

Education

• JKG International School

  Class X

• Guru Gobind Singh Indraprastha University

  B.B.A. LL.B. (H), Law

  2016 — 2021

• JKG International School

  Class XII, Commerce with Maths