S Vishnu Priya Thiruvengadam
Service Delivery Project Manager @Tata Consultancy Services
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WORK HISTORY
Service Delivery Project Manager @Tata Consultancy Services
IN
EDUCATION
Nehru Memorial College Bharathidasan University
B.Sc. , CS
Bharathidasan University
Master of Computer Applications - MCA, Computer Science
Indian Institute of Management Tiruchirappalli
Post Graduate Certificate in Senior Management Program, Organizational Leadership
ABOUT S VISHNU PRIYA THIRUVENGADAM
Innovation thrives where operational excellence meets unwavering commitment.”Over a 19‑year journey in the dynamic IT landscape, I have honed the art of end‑to‑end service delivery and transformation. Specializing in L2/L3 support across Mainframe, AS400, Java, and.NET, my work spans proactive incident management, stakeholder collaboration, and strategic automation. I combine ITIL best practices with Agile methodologies to ensure robust, scalable solutions that align with business objectives.A hallmark achievement was orchestrating a $5 M cloud migration for 100+ EMEA applications, elevating operational efficiency by 40%. I consolidated legacy systems into a unified web platform—adding 12+ FTE capacity—and automated recurring jobs to attain 92% SLA compliance, saving 220 hours annually. By clearing over backlog tickets in eight months, I slashed outstanding issues by more than 90%, rapidly restoring service stability and client confidence.Driving continuous improvement, I championed process refinements that halved ticket volumes and streamlined AS400 month‑end operations, reclaiming 240 hours per year. Decommissioning 35+ orphaned and zero‑inflow servers optimized 0.2 FTE/month, while a custom VB analysis tool enhanced application traceability. Cross‑training 100+ single‑SME applications enabled uninterrupted support and secured a two‑year AIG contract extension. Six Sigma techniques further boosted survey analytics accuracy by 10% and delivered a 99% reduction in downtime.My commitment to excellence has earned an aviation‑department award (UK), an Employee Excellence Award, and a Beyond Performance Award, along with commendations from the Nielsen CEO. As a SAFe® 5 Agilist and PRINCE2® Practitioner, I leverage Cloud Migration, SLA Governance, Legacy Modernization, and Release Quality Management to foster strong client partnerships and drive measurable business value.
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