Vishesh Devinderr Rekhi

About Vishesh Devinderr Rekhi

I look forward to bringing my knowledge and experience of 9+ years of Handling Projects, Client Servicing, and Contact Centre Management & overall Product Development Cycle, I have a proven passion for developing innovative solutions that combine cutting-edge technology with a deep understanding of customers\' needs. I look forward to exploring nascent career opportunities in the field of Product Development Management, and Cross-Team Management. I possess a well-enriched experience in analysing and translating business requirements to technical requirements.Within my present role, I serve as Senior Manager with IDFC First Bank, I coordinate with cross functional team, coordinate with tech team & Design team and getting QA approvals before moving it to production. Actively involved in New Product Development wherein I was involved in designing, building and configuring to meet business process and application requirements, while also simultaneously managing a team and also Handling grievances at various levels.I additionally work on planning, monitoring, and control including risk assessment and timely escalation to the stakeholders to ensure timely resolution thereby ensuring zero/minimal impact to project timelines, budget or quality. I also headed key meetings workshops to achieve the outcomes within the deadline and prepared and presented oral and written technical reports and project presentationsI completed my MBA from Jaipuria Institute of Management, Noida and B.E.(Mechanical Engineering) from Bharti Vidyapeeth University, Pune. I am a Green Belt Certified.Some of my career accomplishments include: Playing pivotal role in executing New Product Development and similar projects Succeeded as a as a Site Head for Contact Centre - formed, developed & led a high-performing team of 60 Banking Officials for Video KYC, amplified SBA Account Onboarding from 50 to 500 on a daily basis, and reduced rejection from 14% to 3% at Airtel Payment Bank Closed complaints related to Cash-back for Revivification within TAT and reduced the same from 50 to 5 on daily basis at Airtel Payment Bank Grew the incremental revenue from 20-25% at Paytm Digital Transformation Evangelist with the competency in delivering scalable digital strategies while accounting for industry trends & potential disruptive forces, working closely with Sales, Marketing and Technology teams

Experience

1. Deputy Vice President

   RBL Bank

   Aug 2024 — Present · Gurugram, IN

   Technical project manager, Product Owner, Mobile App and WhatsApp product development

Education

• Bharti Vidyapeeth University, Pune

  B.E., Mechanical Engineering

• Jaipuria Institute of Management

  Management, Finance

  2011 — 2013

• Maharaja Agrasen Model School,Pitampura

  Senior secondary, Non Medical

  2004 — 2006