Vishant Chauhan

About Vishant Chauhan

Experienced Telecom professional with a strong background in Online Charging System (OCS)…

Experience

1. Senior Engineer

   Optiva Inc

   Mar 2023 — Present

   Results-driven Operations & Maintenance Specialist with expertise in handling MS Project for the Online Charging System (OCS) at ITC-SALAM (KSA) & Exito Columbia. Proven ability to deliver exceptional results by efficiently managing customer trouble tickets, supporting billing and invoicing processes.Key Highlights:Demonstrated expertise in customer trouble ticket handling using JIRA, ensuring adherence to SLAs.Proactive in determining and facilitating effective communication and escalation among clients, team members, and suppliers to ensure awareness of actions and changes.Strong background in supporting postpaid billing and invoicing validation and generation.Experienced in invoice notification validation and scheduling to ensure timely delivery.Skilled in business configuration tasks such as promotion activation/deactivation and configuration of prepaid/postpaid bundles.Rating rule creation.I excel in troubleshooting complex scenarios related to provisioning, Billing and providing swift alalysis root causes, and implementing preventive measures to mitigate future occurrences. By maintaining a comprehensive understanding of network systems, I ensure efficient fault resolution.Adept at coordinating with customers and stakeholders for product review and successful new product launches.I am a dedicated professional committed to delivering exceptional operational performance and customer satisfaction. With my expertise in MS Project, Online Charging Systems, and strong problem-solving abilities.I am responsible for developing detailed Standard Operating Procedures (SOPs) to efficiently troubleshoot problems and provide timely solutions.

Education

• R.R.J.S D.A.V. PUBLIC SCHOOL

  INTERMEDIATE

• Maharshi Dayanand University

  Bachelor of Technology (B.Tech.), ECE

  2009 — 2013

Skills

• Telecommunications
• Ccna