Vishal Sukhija

About Vishal Sukhija

Accountable for Client Experience & Operations at Smartworks, with end-to-end ownership of delivery, governance, and client outcomes across India.The role spans driving consistency across centers, strengthening operational rigor & ensuring a predictable, high-quality client experience at scale through close alignment with sales, finance, technology and on-ground teams.Brings two and a half decades of experience across corporate real estate, operations, and enterprise account management, with leadership roles at GE, Dell, American Express, Godrej & Table Space.

Experience

1. Vice President & Head Client Experience & Operations India

   Smartworks

   Feb 2026 — Present · Gurugram, IN

   Leading unified Client Experience and Operations across India, with end-to-end ownership of delivery, governance, and client outcomes across centers and regions.

Education

• Kalinga University, Raipur

  Master of Arts, Political Science

• University of Michigan

  Inspiring and Motivating Individuals

Skills

• Management
• Budgets
• Operations Management
• Space Management
• Call Centers
• Service Delivery
• Capacity Planning
• Facilities Management
• Negotiation
• Business Process Outsourcing (Bpo)
• Six Sigma
• Management Information Systems (Mis)
• Mis
• Performance Management
• Project Management
• Team Management
• Budget
• Bpo
• Time Management
• Customer Satisfaction
• Training
• Sourcing
• Vendor Management
• Capex
• Budgeting
• Transportation Management
• Procurement
• Transition Management
• Leadership