Vishal Sonkar
6(σ)®, PMIP®-PMI, Policy Advocacy, Business Strategy, Capacity Building |IT Manager |Data Manager| IT Manager|Manager Data Analysis| Manager Infrastructure| Operations Manager
- Role
- Mim Manager at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Vishal Sonkar
Certified ITIL 4, PMP, and Six Sigma Yellow Belt professional with 16+ years of…
Experience
Mim Manager
Dec 2024 — Present · Lucknow, BR
Applied PMP, Six Sigma, and ITIL methodologies to optimize processes and streamline Data Center operations.• Monitored and evaluated Key Performance Indicators (KPIs) of direct reports to drive accountability and performance.• Contributed to policy development, project documentation, and project charter creation to support organizational goals.• Developed and implemented Standard Operating Procedures (SOPs) to enhance operational efficiency and standardization in the Data Center.• Delivered comprehensive presentations, offered operational insights, addressed stakeholder queries, and showcased Data Center performance and compliance with industry standards.• Incident Management: Oversaw the complete incident lifecycle, ensuring timely resolution and SLA adherence.• Coordination: Worked closely with support teams, stakeholders, and vendors to ensure efficient incident resolution.• Escalation Handling: Served as the escalation point for critical incidents, enabling swift action and communication.• Utilized ServiceNow to track, monitor, and report on incidents, identifying trends and areas for improvement.• Conducted Root Cause Analysis (RCA) during post-incident reviews, recommending corrective and preventative measures.• Compiled and presented incident reports, including performance metrics and actionable insights for continuous improvement.• Provided training and guidance on incident management best practices and effective use of ServiceNow to team members.
Education
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
Advance Diploma in Big Data Analytics, Artificial Intelligence
Shobhit University
Post Graduate Diploma in Computer Application
DOEACC CENTRE, Chandigarh
Diploma in Dot Net Technology, Software Development
2011 — 2011
Shobhit University
Bachelor of Arts - BA, Mathematics
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
Advance Diploma in Big Data Analytics
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
Diploma in System Admin using Linux, Network and System Administration/Administrator
Subharti University
Master of Science - MS, Computer Science
Tata Institute of Social Sciences
Diploma in Social Research Ethics, Social Research Ethics
Skills
- Linux
- Busy 12.0
- Sap 4.0 Supply Chain Module
- Hyper-V
- Windows Server 2008
- Microsoft Sql Server
- Team Management
- Centos
- Exchange Server 2010
- Telecommunications
- Symantec Endpoint Protection Manager 12.1
- Oracle
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