Vishal Solanki

Experience

1. Senior Manager

   Axis Bank

   Dec 2012 — Present · Gurgaon, IN

   Actively promotes the highest level of customer service to achieve client service goalsProviding help and advice to customers using your organisation\'s products or services;Communicating courteously with customers by telephone, email, letter and face to face;Investigating and solving customers\' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.Handling customer complaints or any major incidents, regarding Roi/Emi/Bt/ Refunds Or Compensation etc.Keeping accurate records of discussions or correspondence with customers.Cross-selling products and services to best meet customer needs.Improving customer service procedures, policies and standards for your organisation or department.Meeting with other managers to discuss possible improvements to customer service.learning about your organisation\'s products or services and keeping up to date with changes.To check completeness all documents (As per KYC norms)and validity of each case.To ensure that Gold packets are properly sealed and stored safely.To ensure Compliance with the guidelines set.To maintain MIS of all Disbursal/Renewal/Closure Cases and and registers on daily basisEnsure frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner.To ensure all files are disbursed as per TAT process and policy and minimize the Audit exceptions.Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. Also collate their feedback & suggestions.Adhering to all the sanction terms & conditions, manual of instructions, and closely monitoring the account.Provide leads, suggest suitable products to preferred customers to improve contribution and client base.

Education

• T. D. Inter College Jaunpur U.P.

  Intermediate

  1998 — 2000

• V.B.S Purvanchal University

  Bachelor of Commerce (B.Com.)

  2000 — 2003

Skills

• Operations Management
• Cross Selling
• Performance Management
• Financial Services
• Crm
• Loans
• Finance
• Process Improvement
• Business Development
• Management Information Systems (Mis)
• Banking
• Risk Management
• Team Management
• Bpo
• Payments
• Leadership
• Customer Service
• Relationship Management
• Management
• Outsourcing
• Telecommunication Services
• Vendor Management
• Credit
• Business Analysis
• Credit Cards
• Financial Risk
• Auditing
• Insurance
• Six Sigma
• Quality Auditing
• Research
• Microsoft Office
• Credit Card Transaction Processing
• Project Management
• Microsoft Excel
• Mis
• Employee Engagement
• Customer Support
• Business Strategy
• Retail Banking