Vishal Shinde

About Vishal Shinde

I am a BizOps (DevOps) Lead with 14+ years of experience driving operational resiliency, automation, and continuous delivery across digital payments platforms. Currently at Mastercard, I play a pivotal role in enabling high-performing, reliable, and scalable systems that power secure transactions globally.My journey started as a Linux administrator, and over the years I evolved into a DevOps/SRE professionalbridging the gap between development and operations. I thrive on solving complex challenges, from designing observability with Splunk & Dynatrace, to optimizing CI/CD pipelines with Jenkins, Chef, and Git, to ensuring seamless deployments on Pivotal Cloud Foundry and beyond. What excites me most is:Improving the end-to-end lifecycle of services, from inception & design through deployment and operations.Scaling systems through automation, monitoring, and resilience engineering.Collaborating with global cross-functional teams to deliver innovation at speed without compromising stability.Leading DevOps best practices that accelerate software delivery while keeping systems reliable. Core Skills & Tools:DevOps | Site Reliability Engineering (SRE)| CI/CD | Cloud (PCF)| Automation | Observability (Splunk, Dynatrace)| Jenkins | Chef | Git | Linux | System Design | Capacity Planning | Digital Payments Technology Outside of technology, I believe in continuous learning and sharing knowledge—helping teams adopt the right practices that lead to both speed and stability. Always open to connecting with fellow professionals in DevOps, SRE, Cloud, and Digital Payments.

Experience

1. Bizops (Devops) Lead, Engineering Services

   Mastercard

   May 2015 — Present · Pune, IN

   As a BizOps (DevOps) Lead, I drive operational resiliency, automation, and continuous improvement across mission-critical digital payments platforms. With 14+ years of expertise in DevOps, CI/CD, SRE practices, and cloud-native environments, I focus on ensuring high availability, scalability, and reliability of enterprise applications. Key Contributions & Responsibilities:Proactively assess areas for supervision & alerts, configuring Splunk & Dynatrace for observability and performance optimization.Enhance the end-to-end service lifecycle — from inception & design through deployment, operations, and refinement.Provide feedback loops to development teams to address operational gaps and strengthen ITSM processes.Support services pre–go-live with system design consulting, capacity planning, and launch reviews.Monitor and maintain live services by tracking availability, latency, and system health.Scale enterprise systems via automation, CI/CD pipeline optimization, and DevOps best practices.Lead DevOps automation initiatives for Mastercard, ensuring rapid yet reliable software delivery.Collaborate with global, cross-functional teams across multiple tech hubs and time zones. Technical Environment & Tools:RHEL 6 | JBOSS EAP 6 | Tomcat | Akamai | Apache | Oracle 11g | Splunk | Dynatrace | Chef | Jenkins | Pivotal Cloud Foundry (PCF)| GIT | AXON | Shell Scripting

Education

• Thakur Polytechnic

  Diploma in Computer Engineering

  2003 — 2006

• Sinhgad Institute Of Technology(Lonavala)

  Bachelor of Engineering - BE, Information Technology

  2006 — 2010

Skills

• Python
• Unix
• Amazon Web Services (Aws)
• Servers
• Tomcat
• Open Source
• Red Hat Linux
• System Administration
• Shell Scripting
• Postgresql
• Jboss Eap
• Postfix
• Jenkins
• Web Services
• Dns
• Oracle
• Cloud Computing
• Tcp/Ip
• Jboss Application Server
• Unix Shell Scripting
• Ubuntu
• Akamai
• Apache
• Centos
• Rhq
• Sql
• Linux
• Bash
• Linux System Administration
• Rhel
• Nfs
• Dovecot
• Redhat
• Operating Systems
• Problem Analysis
• Subversion
• Mysql
• Rhce 7
• Nagios
• High Availability