Vishal Sharrma
Thought Leader | SIAM Consultantancy | Expert in Different Auxiliaries of Service Management | Client Satisfaction Champion | Leader in Driving Service Excellence and Process Optimization | Center of Excellence
- Role
- Associate General Manager at HCLTech
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Vishal Sharrma
Service Delivery & ITSM Governance leader currently serving as Deputy General Manager…
Experience
Associate General Manager
Apr 2024 — Present · Noida, IN
Education
Manipal Academy of Higher Education
Bachelor of Science - BS
2000 — 2003
Manipal A
Bachelor In Information Technology
2000 — 2003
Skills
- Transition Management
- Data Center
- Problem Management
- Itil
- Service Delivery
- Management
- Technical Support
- Outsourcing
- Business Analysis
- Service-Level Agreements (Sla)
- IT Operations
- Infrastructure
- Sla
- Itil Certified
- Bmc Remedy
- Incident Management
- Vendor Management
- IT Management
- Service Management
- Service Desk
- Vmware
- Requirements Analysis
- Team Management
- IT Service Management
- Change Management
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