Vishal Sharma
Salesforce Developer/Admin at NTT Data (Apisero) | 6 x Salesforce Certified | 1 x Mulesoft
- Role
- Senior Software Engineer at NTT DATA
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vishal Sharma
With over 7 years of professional experience, including 4+ years in the IT industry, I…
Experience
Senior Software Engineer
Oct 2023 — Present · Noida, IN
I am a certified Salesforce professional with expertise as a Salesforce Administrator, Advanced Administrator, Platform App Builder, AI Associate, and Agentforce Specialist. With a strong foundation in Salesforce platform management and customization, I excel at optimizing business processes, improving user productivity, and enhancing data integrity within complex organizational environments.My experience includes configuring and managing Salesforce environments by creating custom objects, workflows, process automation, validation rules, and dashboards. I have a deep understanding of Salesforce security models, user management, and system maintenance, ensuring data accuracy, compliance, and platform stability. Leveraging my Platform App Builder certification, I design and develop scalable, customized Salesforce applications tailored to meet specific business requirements.Additionally, my AI Associate certification equips me to integrate Salesforce’s AI capabilities, such as Einstein Analytics and predictive insights, to drive smarter decision-making and automate routine tasks. As an Agentforce Specialist, I focus on enhancing customer engagement and support operations by optimizing Salesforce Service Cloud and Agent Workspace functionalities.I am skilled at collaborating across departments to gather requirements, deliver user training, and provide ongoing technical support, ensuring high adoption rates and efficient use of Salesforce tools. Continuously staying updated with the latest Salesforce releases and best practices, I am committed to delivering innovative solutions that align technology with business goals. My goal is to help organizations leverage Salesforce to improve customer relationships, streamline workflows, and drive growth.
Education
APJ Abdul Kalam Technological University
Bachelor of Technology - BTech, Electrical and Electronics Engineering
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