Vishal Sharma
Global AI Strategy and Business Ops Manager @Salesforce
- Role
- Operations Manager - Strategy and Business Operations at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vishal Sharma
Product & Operations | Strategic Problem Solver | AI & Automation EnthusiastI\'m Vishal Sharma, a results-driven professional with extensive experience leading operations and product strategy to transform Support functions, Optimize processes, and Leverage AI/LLM solutions for impactful automation. I excel at creating scalable, data-informed solutions that improve productivity and reduce response times, contributing to a stronger customer experience. Key Strengths:AI & Automation Innovation:Spearheaded projects integrating Salesforce AI for Auto-Case resolution, Contextual Case Response, Intent Detection and Case summarization, improving engineer productivity and decreasing TTR.Cross-Functional Collaboration:Partnering with executives, engineering managers, and product leaders to deliver solutions that align with business goals.Customer-Centric Solutions: Currently developing solutions for reducing case re-opening and persona based case just in time Case Summarization to drive faster, more efficient case resolutions.
Experience
Operations Manager - Strategy and Business Operations
Nov 2023 — Present · Bengaluru, IN
Education
Chandigarh Group of Colleges,Landran Mohali
Bachelor of Technology (BTech), Computer Science
2013 — 2017
Mount Carmel Sen Sec School Hoshiarpur
X and XII
2010 — 2013
Skills
- Bootstrap
- Oracle Database
- Leadership
- Teamwork
- Public Speaking
- Strategy
- Microsoft Office
- Angularjs
- Java
- Angular2
- Windows
- Network Security
- Html
- Javascript
- Cascading Style Sheets (Css)
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