Vishal Pandey
Back Office Operations Expert | Process Optimization | Team Management | KPI Development | Stakeholder Management | Conflict Resolution | Risk & Compliance | Background Verification (BGV) | Communication Skills
- Role
- Team Leader at HireRight
- Location
- Kalyan, MH, IN
- LinkedIn followers
- 500 followers
About Vishal Pandey
Experienced Back-Office Operations & Process Optimization Specialist with 8 years of…
Experience
Team Leader
Mar 2023 — Present · Bengaluru, IN
Led a team of 19, driving productivity and SLA adherence through performance management and strategic guidance. Managed KPIs, improving efficiency by 15% and reducing turnaround time by 10%.Implemented process enhancements, developed SOPs for fraud investigations, and encouraged cross-training for team versatility. Handled escalations, ensured compliance, and enforced company policies to maintain service excellence.Designed and led training programs to upskill team members, fostering professional growth and strengthening overall team capability.
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