Vishal Kumar
IT Executive | Web Developer | React.js | Microsoft365 | Network Troubleshooting & Security Operations | Hardware & Software Support
- Role
- IT Executive & Operations at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vishal Kumar
Detail-oriented IT Executive with a strong MERN stack foundation, experienced in system administration, Microsoft 365, IT support, and security operations. Skilled in building scalable, user-friendly web applications and ensuring SLA compliance in fast-paced environments.
Experience
IT Executive & Operations
Feb 2025 — Present · Gurugram, IN
Managed day-to-day IT operations including end-user devices, systems, and networks, ensuring 99% uptime and smooth business continuity-Administered Microsoft 365 user accounts, email access, permissions, and basic security settings for 100+ users, including onboarding and offboarding-Set up laptops/desktops, provided user orientation, and delivered L1 IT support for hardware, software, and network issues, resolving 80%+ tickets within SLA-Monitored systems and security alerts, applied updates, and followed IT security policies, maintaining zero security incidents and strong data privacy controls-Maintained IT documentation, SOPs, asset and license records, and supported audits, improving compliance readiness and operational efficiency by 20%-Coordinated with external IT vendors for escalations, installations, upgrades, and maintenance activities-Managed daily IT operations, ensured compliance to prevent data breaches, safeguarded client highly sensitive data, and handled incident ticketing for system and application issues.
Education
Deen Dayal Upadhyay Gorakhpur University, Gorakhpur
Bachelor's Degree, Computer Science
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