Vishalkumar Mishra
EXPERIENCED AUTOMOTIVE SERVICE ENGINEER | DIAGNOSTIC EXPERT | VE COMMERCIAL | EX TATA MOTORS | EX SAEINDIA MEMBER |
- Role
- Customer Service Engineer - Lmd at Ve Commercial Vehicles Ltd
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Vishalkumar Mishra
Experienced Service Engineer with a strong background in technical support, ECU…
Experience
Customer Service Engineer - Lmd
Aug 2024 — Present · Thane, IN
Customer Support & Assistance:Addressing customer inquiries with precision and clarity about vehicle features, maintenance, and troubleshooting.Resolving customer complaints promptly and effectively, ensuring a positive ownership experience. Technical Support:Diagnosing and troubleshooting vehicle performance issues, providing actionable solutions to enhance vehicle reliability and safety.Offering expert technical guidance on vehicle operation and maintenance to empower customers. Service Coordination:Scheduling service appointments and coordinating with service teams to ensure timely and efficient repair and maintenance.Managing parts inventory and ensuring that necessary components are available for prompt service. Documentation & Reporting:Maintaining accurate records of customer interactions, service requests, and resolutions.Documenting recurring issues and customer feedback to contribute to continuous improvement in products and services. Customer Education:Educating customers on vehicle features, maintenance protocols, and safe driving practices through clear communication and training sessions.Conducting workshops to enhance customer understanding and satisfaction.🤝 Collaboration:Collaborating with internal teams to suggest and implement enhancements in service processes, engineering, and quality assurance teams to resolve technical issues and improve customer experiences.Coordinating with dealerships, service centers, and suppliers to meet customer needs effectively. Customer Relationship Management:Building and nurturing strong relationships with customers to foster loyalty and trust.Conducting follow-ups to ensure issues are resolved to the customer’s satisfaction and addressing any additional concerns.
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