Vishal D Panchal
Manager - Operations and Customer Success (CRM & SaaS) | Leading teams to optimize onboarding, operational efficiencies, and build exceptional post-sale Client Lifecycle Management
- Role
- Customer Success Lead at Agilisys
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Vishal D Panchal
Experienced operations and customer success leader with over 8 years driving process excellence and service delivery in SaaS and telecom sectors. Proven track record at K12 Techno Services, WhiteHat Jr, Jio, and Cover Genius, optimizing KPIs, implementing NPS and QMS frameworks, and leading cross-functional teams to enhance operational efficiency. Certified in Agile, Lean Six Sigma, and Project Management, skilled in CRM tools, data analytics, and stakeholder management. Adept at leveraging data-driven methodologies and Kaizen principles to boost customer experience and revenue growth.
Experience
Customer Success Lead
Sep 2025 — Present · Mumbai, IN
Agilisys is UK-based digital transformation partner with 25+ years experience and experts delivering data, cloud, automation and Generative AI solutions for 120+ public sector organisations, driving efficiency, innovation and secure service outcomes.
Education
Kalinga University, Raipur
Bachelor of Science
2014 — 2017
Shivaji University
Master of Business Administration - MBA
2020 — 2022
University of Mumbai
Diploma
2011 — 2014
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.