Vishal Yadav
lead Quality at @WNS || Lean Six Sigma Yellow Belt Certified || Ex-Teleperformance
- Role
- Quality Lead at WNS
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Vishal Yadav
I am having more than 6.6 years of experience with BPO, including 5 years as a quality…
Experience
Quality Lead
Oct 2022 — Present · Indore, IN
certified Lean Six Sigma Yellow Belt” Professional with 6.6 years of expertise in the service industry, I excel in driving Quality, Training, Risk & Compliance, and Due Diligence for organizations. With a proven track record as a top-performing executive, I have successfully managed Voice, Complaints, Chat, Email, and International operations across diverse industry domains such as E-commerce, Billing.effective communication, impactful presentation skills, and a collaborative management style that enables me to lead multiple teams of varying sizes and locations. I have been instrumental in creating functional Quality and Compliance roadmaps, elevating team performance, and upholding business standards throughout projects. A hands-on professional, I continuously seek innovative approaches to aid organizations in achieving operational efficiency and exceeding their goals.
Education
Hallmark Public School
Davv university
2018 — 2021
Devi Ahilya Vishwavidyalaya
Bachelor of Commerce - B.Com
2017 — 2020
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