Vishal Soni

Digital Product Management @Piramal Finance

Bengaluru, IN

Secured the sole management trainee PPO to join SPOC for Sales Assistant and Credit Assistant AI chatbots catering to user base across organization created AI agent workflows for user tech issues resolution automation, developed solutions to optimize user engagement through data analysis, identified user issues and developed creative solutions to improve CX and other metrics, and led feature testing; integrated two chatbots via MCP to create a unified interface Designed agentic workflows for Fraud Control Unit (FCU) activity automation, improving accuracy and scalability via AI-driven rules-based systems. Conducted pan-India research on legal report creation, property encumbrance verification, and fraud control processes, delivering actionable insights for discovering automation opportunities through AI driven process optimization, and developing solutions to save time and costs Created AI agent to write UACs for JIRA tickets and PRDs, mandatorily used by entire branch product team, saving over 40% time, authored PRDs, and executed field research and immersions with ground team Managed Legal, Technical, and Fraud Control platforms catering to over 80% of business; monitored, troubleshot, and resolved incidents across multiple lending platforms.

Institute of Management Technology, Ghaziabad

PGDM , Full time

J.D. Birla Institute (Department of Management)

Bachelor of Business Administration - BBA, Business Administration and Management, General

St. Francis Xavier School

Commerce