Vishal Singh Tomar

About Vishal Singh Tomar

I am a strategic Customer Success leader with deep expertise in B2B and SaaS Sales, specializing in scaling revenue, increasing retention, and driving operational efficiency for B2B, IT and Service industries. I don\'t just manage accounts—I maximize customer lifetime value, accelerate growth, and transform support functions into revenue-generating assets. By bridging customer success with business strategy, I ensure organizations see measurable ROI from every client relationship\"

Experience

1. Customer Success Manager

   Travelplus

   Feb 2023 — Present · Gurugram, IN

   Customer Success Manager | TravelPlus – Fab HotelsDriving enterprise customer success, retention, and revenue growth for high-value strategic accounts in the travel and hospitality ecosystem. I focus on building long-term partnerships with enterprise clients by aligning customer outcomes with business value, ensuring strong adoption, expansion, and renewal of TravelPlus solutions.• Manage and grow strategic enterprise accounts including global brands such as TATA, Starbucks, Tim Hortons, L&T Finance, Lindstrom, Jyoti Labs, Sterling & Wilson, and Amnex.• Deliver 30%+ YoY revenue growth through strategic upselling, cross-selling, and expansion within existing accounts.• Improved Net Revenue Retention (NRR) to 100%+ through proactive renewal strategies and value-driven customer engagement.• Lead Quarterly Business Reviews (QBRs) with CXO-level stakeholders focused on ROI realization, value mapping, and long-term partnership growth.• Designed and implemented a Customer Health Scoring framework to identify churn risks and improve customer lifecycle management.• Implemented AI-driven renewal alerts and predictive churn signals, improving forecasting accuracy and proactive retention efforts.• Collaborate closely with Sales, Product, and Operations teams to influence product roadmap and enhance customer experience.• Drive multi-year enterprise contracts through consultative engagement and strategic account planning.• Utilize CRM automation and analytics to identify expansion opportunities and optimize customer engagement strategies.

Education

• Jiwaji University

  Bachelor of Commerce - BCom

  2013 — 2016

• Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

  Master of Business Administration, Advertising and marketing

  2017 — 2019