Vishal Singh Rao
Research Analyst at Arcgate
- Role
- Research Analyst at Arcgate
- Location
- Udaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Vishal Singh Rao
I am a dedicated professional with experience in Employee Benefits and currently working as a Client Service Specialist. In my previous role as a Benefits Specialist, I worked closely with agents from the U.S, managing employee compensation and benefits programs such as medical, vision, disability, and 401(k) plans. This role involved coordinating with U.S. insurance carriers to ensure effective coverage and resolving claims-related issues. Now, as a Client Service Specialist at Indeed, I support small business clients by resolving account issues and guiding them to optimize their use of Indeed’s platform. I focus on building strong relationships, driving satisfaction, and collaborating with internal teams to enhance service delivery. My skills in problem-solving, client management, and communication allow me to drive results in both areas.
Experience
Research Analyst
Oct 2024 — Present · Udaipur, IN
As a Client Service Specialist on Indeed’s Scaled Business Success (SBS) team, I support small business clients by resolving account issues and offering guidance through phone, chat, and email to help them optimize their accounts and achieve hiring goals. I provide tailored solutions to enhance their use of Indeed’s product suite and work closely with internal teams, such as account management and product teams, to ensure a seamless client experience. In addition to troubleshooting and offering strategic advice, I focus on building strong client relationships to drive satisfaction and retention, while gathering feedback to identify areas for improvement and collaborating with teams to enhance the service and product offerings. This role allows me to develop strong communication, problem-solving, and multitasking skills while gaining expertise in supporting small businesses with their recruitment needs.
Education
Mohanlal Sukhadia University
Bachelor of Arts - BA
2020 — 2023
Manipur University, Imphal
Master of Computer Applications - MCA
2023
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