Vishal Singh
Technical Support
- Role
- Senior Operations Representative at Dell Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vishal Singh
I’m a results-driven professional with a strong foundation in customer-facing roles and…
Experience
Senior Operations Representative
Jun 2024 — Present · Gurugram, IN
Technical Support at DellResponsibilities:Troubleshoot and resolve technical issues for various Dell products.Provide solutions to clientsSet up and update systems, software, and networks.Document customer interactions and issues.Use remote support tools to resolve issues efficiently.Escalate complex issues to senior teams.Provide product training and guidance to customers.Skills Developed:Advanced troubleshooting and technical problem-solving.Effective communication with non-technical customers.Strong customer service skills with patience and professionalism.Comprehensive product knowledge of Dell\'s offerings.Remote support tool proficiency.Effective time management with SLA compliance.Achievements:Recognized as a top performer with high CSAT scores and efficient response times.Reduced customer escalation rates with effective first-contact resolutions.Received customer commendations for outstanding technical support and service excellence.Overall: This experience at Dell was both enriching and foundational for professional growth, developing critical technical and communication skills while prioritizing exceptional customer service.
Education
Guru Dronacharya School Raigarh NIOS
Class 12, PCM
O.P. Jindal School
CLASS 10, SCIENCE
SRM IST Chennai
Bachelor of Computer, Computer and Information Sciences and Support Services
SRM IST Chennai
Master of Business Administration - MBA, OPERATION AND PRODUCTION MANAGEMENT
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