Vishal Sharma
Servicenow_Developer ||CERTIFIED SYSTEM ADMINISTRATOR(CSA)& CERTIFIED APPLICATION DEVELOPER(CAD) II ITSM II SERVICE PORTAL II INTEGRATION || SERVICE CATALOG || FLOW DESIGNER || WORKFLOW || REST API.
- Role
- Senior Software Developer at Tech Mahindra
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vishal Sharma
1-Overall 8+ years of experience and relevant experience in ServiceNow platform is 4+…
Experience
Senior Software Developer
Aug 2025 — Present · Noida, IN
Key Responsibilities: Migration of customizations from one instance to other instance.Managing client scripts, UI policies, UI actions and Data policies.Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA\'s, Reporting etc.Develops and executes plans and procedures for data conversion, customer acceptance criteria and installation strategy.Defining Service Level Agreements SLAS, notifications, and reports.Develops conversion plans and procedures.Subject Matter expert on Incident Management, Change Management Process and Knowledge article.Develop and manage application code, user interface, and third-party integration components.Performs core configuration tasks including system policies, business rules and client scripts.Manages users, groups and roles.Manages data with Tables, the CMDB, Import Sets, and Update Sets.Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.Develops and improves user systems procedures, and prepares systems documentation.Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.
Education
PMG Higher Secondary School - India
Intermediate
2009 — 2011
ITL
B.Tech
2011 — 2015
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