Vishal Sharma

About Vishal Sharma

I am Vishal Sharma from Uttar Pradesh but I have recently lived in Gurugram, Haryana.Recently I am pursuing MCA in Cloud computing from Chandigarh University.I have done my Graduation in Science Stream from Kanpur University.I have completed my ITI Diploma in Computer Operator and Programming Assistant from Government ITI, which is located in Auraiya, Uttar Pradesh.I have completed my 1-year apprenticeship as a Computer Operator and Programming Assistant of the IT Department from REC Limited, Gurugram, Haryana.I have done my CCNA Course from Network Bulls, Sector 14, Gurugram, Haryana.I have 3 years of experience as a Computer Operator.I have 3 years of experience as a Desktop Support Engineer.Currently, I am working in GSL EDU EXCELLENCE as an IT Administrator Manager profile.I am passionate about facilitating the smooth running of businesses by performing admin tasks efficiently and effectively. In my current job, I conduct all office tasks. I also manage correspondence work like events, phone calls etc.My strength is fast learning to grow my carrier opportunity in my field.

Experience

1. Admin & IT Support Engineer

   Gsl Edu Excellence

   Nov 2025 — Present · IN

   JOB ROLES & RESPONSIBILITY • Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users.• Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions.• Disk management and partition• Antivirus update & virus protection• Network and IP Address• Troubleshooting LAN, Internet Issues, IP address assigning.• Creating Matrix & updating it on daily activities.• Exchange Activities & Troubleshooting Mail related problems• Configuring Mail in Office 365 pro plus & and troubleshooting mail in MS Outlook• Remote desktop and remote assistance• Printer installation• Active directory user management• Hardware and software upgrading• Walk customers through installing applications and computer peripherals• Maintain accurate records of IT assets, inventory, and software licenses.• Helping In admin and operations related tasks• Well Versed in Excel• Experience in On Boarding Process• Strong Keyboard Skills• Enters, updates and verifies data into various systems• Reviews and verifies data entered into database to ensure accuracy.• Tracks documents received• Assists and trains employees• All Office daily basis work compeleted as per requirement.• Staying up-to-date with rapidly changing technology, new security threats, and industry best practices.• The ability to prioritize tasks, manage helpdesk tickets, and juggle multiple projects simultaneously.•The ability to diagnose, analyze, and quickly resolve complex technical issues under pressure.

Education

• Shri Gopal Inter College, Auraiya

  Intermediate, Science

• Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur

  Bachelor of Science - BS, Physics, Chemistry, Mathematics.

• CHANDIGARH UNIVERSITY

  Master of Computer Applications - MCA, CLOUD COMPUTING

• Shri Gopal Inter College, Auraiya

  High School Diploma, General

• Government Industrial Training Institute, Auraiya, Uttarpradesh, India

  Computer Operator and Programming Assistant, Computer Operator