Vishal S Goyal

About Vishal S Goyal

I’m a solution-driven professional with 11+ years of experience in Contact Center (CCaaS), Unified Communications (UCaaS), and Communication Platform (CPaaS) technologies - helping businesses modernize how they connect, communicate, and serve their customers.My core strength lies in bridging the gap between technology and business outcomes. I specialize in value-based solutioning and consultative presales, ensuring every recommendation drives measurable impact - whether it’s through Webex Contact Center, Microsoft Teams, Genesys Cloud, or Amazon Connect.Having worked extensively with Cisco Collaboration and Contact Center platforms, I bring hands-on technical depth, combined with strong commercial acumen, to design scalable, secure, and AI-ready communication architectures that solve real customer problems.Core Expertise:CCaaS | UCaaS | CPaaS Solution DesignTechnical Presales | RFPs | BOMs | Solution PresentationsWebex Contact Center | Microsoft Teams | Genesys | Amazon ConnectAPI Integrations | Automation | AI & ChatbotsCloud Platforms (AWS)| SIP | PSTN | Voice ArchitectureStakeholder Engagement | Value Selling | Cross-Functional CollaborationMission: To enable organizations to deliver exceptional customer experiences through intelligent, future-ready communication solutions.

Experience

1. Solutions Engineer

   Cisco

   Jan 2026 — Present · Bengaluru, IN

   I work at the intersection of business outcomes and technical architecture - helping enterprises design, size, and deploy scalable, secure, and compliant contact center solutions across voice and digital channels.My focus areas include: • End-to-end solution architecture for cloud and hybrid contact centers • AI-driven CX: virtual agents, agent assist, analytics, and automation • High-availability, regulatory-aligned designs for BFSI and large enterprises • Translating customer problems into clear technical and commercial valueWith a strong foundation in post-sales engineering and real-world operations, I bring a practical, outcome-oriented mindset to presales - bridging what can be built with what should be built.

Education

• Apeejay Stya Education (Svran Foundation)

  Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

  2010 — 2014

• Institute of Management Technology, Ghaziabad

  PGDM, Human Resources Development

  2015 — 2017

• Indian Institute of Management, Calcutta

  Advanced Programme for Marketing and Sales Professionals (APMP), Sales, Distribution, and Marketing Operations, General