Vishal Ravikant

About Vishal Ravikant

I have a total work experience of 33 years and have been associated with the Outsourcing Industry for the last 26 years. I am currently in a leadership role managing a global portfolio of 5,500 people across 7 global locations in the Content Management \"COMO\" Space.with rich experience in managing the largest client in the Search engine space and for the largest Social Media global giant.I have rich experience in leading Tech Support Help desks and Service desks in organizations like Spectramind (Wipro BPO), Accenture, Dell and Genpact. I have also managed Insurance BPO processes in Accenture and Genpact (Property and Casualty as well as Life Insurance). I have also managed Mutual Funds Call Center for General Electric. In my role in Genpact, I was the Vice President and Quality Leader and Re-engineering Leader for the IT Services. In my previous role, I was a Director Ops leading the entire Tech Support for Dell Chandigarh. I have been in senior leadership positions (Vice President and above) for the last 16 years now.Specialties:* Certified Six Sigma Quality Green Belt* Certified ITIL (IT Infrastructure Library) Version 3.0 Foundation* Part of the Core team from Operations for 3 COPC (Customer Operations Performance Center) Certifications,* Represented Wipro BPO (erstwhile Spectramind) in a CII Conference on “Operational excellence” held in Ahmedabad in September 2002* Service Delivery: 12 years of managing Operations in BPO in various capacities* Excellent Customer Service skills

Experience

1. Global Service Delivery Lead

   HCLTech

   Sep 2025 — Present · Hyderabad, IN

Education

• AIMA "All India Management Association", Lodhi Road, New Delhi

  PGDBM, Marketing

  2001 — 2003

• PUSA IHMCT&AN "Institute of Hotel Management, Catering Technology and Applied Nutrition"

  Diploma in Hotel Management

  1989 — 1992

• NIS "National Institute of Sales"

  PG Diploma, Sales Management

  1992 — 1993

• Osmania University

  Bachelor of Arts

  1989 — 1992

Skills

• Service Delivery
• Bpo
• Process Management
• Operations Management
• IT Service Management
• Cross-Functional Team Leadership
• Team Management
• Transition Management
• People Development
• Six Sigma
• Itil
• Strategy
• Process Optimization