Vishal Rana
Head Presales - Novelvox @Novelvox
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WORK HISTORY
Head Presales - Novelvox @Novelvox
Faridabad, IN
NovelVox provides contact center solutions focused on Customer Experience (CX) that empower agents with the right information at the right time, every time. Businesses aimed to maximize existing investments and improve CC Performance leverage our integration capabilities and unified solutions including unified Agent Accelerators, Wallboards, and CTI connectors. We design and develop computer software for use by contact and call centers for managing customer engagement and tracking the operation of the contact and call centers. Our CX centric solutions like AI-powered CXInfinity and InfiBot enable state of the art customer experience across digital channels using best in class Contact Center technologies.
EDUCATION
Kurukshetra University
Bachelor of Science - BS, Computer/Information Technology Administration and Management, A
Visvesvaraya Technological University
Master of Computer Applications - MCA, Computer/Information Technology Administration and Management, Distinction
ABOUT VISHAL RANA
A Techno-functional leader having more than 17 years of experience in Pre Sales, Proposal & Bid Management, Requirement gathering, Key Accounts acquisition and management & Solution design. Proven capabilities in delivering presentations, product demos and conducting POCs for large enterprise accounts for executive level audience. Accomplished Professional with more than 10 years of experience in Bid Management, Presales, Proposal Development & Business Development across geographies. Experienced in all stages of Bid Management, starting from pre-qualification to bid submission and capability presentations. Actively involved in improving win-rate/ deal conversion for both new and existing key accounts by managing bids and delivering high-quality winning proposals and collaterals. Lead successful development of high magnitude, strategic and complex deals. Rich experience in Retail Domain, SDLC with exposure to large ERP integrated implementations. Excellent interpersonal skills to interact with strategic clients, partners and individuals at various levels. Exposure to business across Geographies - North America, Europe, Middle East, South East Asia & Africa.
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