Vishal Prasad Sah
Technical/Application Support Engineer | L2/L3 Troubleshooting | Production Issue Resolution | RCA | SQL | Linux | Python (Bug-Fix & Scripting)
- Role
- Technical Support Engineer at Pdcloudex
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vishal Prasad Sah
Technical/Application Support Engineer with over 4.5 years of hands-on experience in incident handling, L2/L3 troubleshooting, production issue analysis, RCA, system monitoring, and customer support. Skilled in debugging technical issues and proficient in basic SQL queries, Linux operations, and ticketing tools to ensure timely resolutions. Capable of contributing to bug-fix support, database modifications using Django ORM queries, Python scripting, and QA testing as needed.Outside of tech, I am nature & cultural heritage lover, and an outdoor person & have spent my college time exploring Nature.
Experience
Technical Support Engineer
Jul 2024 — Present · Bengaluru, IN
Managed L2/L3 technical support, production issue handling, and ticket triaging for clients including MHL (Metropolis Healthcare Limited) and EXL, ensuring minimal downtime and smooth user experience. Troubleshot user-facing and internal issues for client environments using log analysis, data validation, and collaboration with development & QA teams. Performed release support operations for client systems, including controlled database updates, data reconciliation, validation, and post-release monitoring. Supported QA & UAT cycles for client applications to verify bug fixes, prevent regression, and improve product stability. Additionally contributed by writing ORM/SQL queries & Python scripts for data addition, modification, and deletion when required. Identified functional gaps in client systems and suggested system enhancements to improve usability and streamline workflows.
Education
Delhi College of Technology & Management (DCTM)
Bachelor of Technology - BTech, Computer Science
Loreto higher secondary boarding school
10th, Science
H/S BAIRGANIA SITAMARHI
+2, Computer Science
2013
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