Vishal Patil
System Engineer @Persistent Systems
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WORK HISTORY
System Engineer @Persistent Systems
Incident Management: Experienced with Summit Ticketing Tool for logging, tracking, and resolvingincidents.•Providing IT Support for International Clients Meetings & Events.•Administer and maintain SCCM, Microsoft Intune for Windows device deployment using Autopilot,configuration, and compliance policies.•Manage JAMF Pro for Apple MacOS and iOS device provisioning, updates, and security enforcement.•Experienced in handling BitLocker encryption, Trellix encryption, and recovery management to ensuredata security and compliance.•Setup of Client Provided Asset and Installation of Client Provided Windows OS, Linux & MacOs.•Active Directory: User account management, Password Resets, group policies, and access control.•Troubleshoot and Resolve Windows and MacBook issues via email, phone, or in person.•IT Support: L1/L2 support for desktops, laptops, applications, and remote troubleshooting.•Strong Knowledge of Win OS, Linux, MacOS Installation / Configuration, Outlook & O365 Support, andShared Folder Permissions.•Coordinate with Third-Party Vendors (Apple, Dell, HP, Lenovo) for Escalated Hardware/Software Issuesand Support.•Hardware & Peripherals: Setup of Laptops, Desktops, Printers, and other IT assets
EDUCATION
PT Co-Op Es's Arts Science and Commerce College Pachora
Bachelor of Science - BS
Kces's Moolji Jaitha Autonomous College Jalgaon
Master of Science - MS
ABOUT VISHAL PATIL
I am an IT System Engineer with 3+ years of experience in Endpoint Management, Device…
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