Vishal Mishra
Building Blinkit - Last mile ops | Quick Commerce | Driving Large-Scale Operations | Scaling & Optimisation | Customer success & Partnership
- Role
- Building Blinkit - Last Mile Ops at Blinkit
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vishal Mishra
Currently sharpening my customer success acumen at PhonePe, I\'m a Bachelor of Business Administration student at Gurugram University, with a diploma in Computer Application from the Computer Science Society, NITS. My journey has equipped me with essential skills in teamwork, fleet operations, and engagement management. At CARS24, I led customer service teams, driving service excellence and workflow optimization.My recent stint as a Recruitment Specialist amplified my expertise in managing a network of drivers, ensuring operational efficiency through strategic partnerships. The collaboration with our team at the e-taxi company highlighted our shared goal: to deliver seamless service. We\'re committed to continuous improvement, fostering a culture of positive teamwork, and bringing diverse perspectives to enhance our collective success.
Experience
Building Blinkit - Last Mile Ops
Aug 2025 — Present · Gurugram, IN
As a Last Mile Ops Lead at Blinkit, I drive efficient and seamless supply operations to ensure products reach customers on time. I oversee end-to-end supply chain activities, optimize inventory and stock movement across stores and hubs, and collaborate closely with cross-functional teams to maintain high service levels and operational efficiency.Key Focus Areas:• Managing end-to-end last-mile supply operations across multiple stores and hubs.• Executed large-scale operations programs for fleet capacity and SLA delivery.• Drove cross-functional execution with ops, support, and planning teams.• Led process optimization and scaling initiatives.• Tracking key metrics like EPH, NEPH, CPO, and Attrition to boost efficiency.• Ensuring compliance, process adherence, and operational standards.• Coordinating with vendors, store managers, and hub teams for smooth stock movement.• Implementing data-driven process improvements to enhance efficiency and reduce costs.
Education
Board Of School Education Haryana
12th, Science
Computer Science Society, NITS
Diploma in Computer Application, Basic Computer Skills
Gurugram University
Bachelor of Business Administration - BBA, Business Administration and Management, General
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