Vishal Mahesh

About Vishal Mahesh

Dynamic and results-oriented Service Delivery Manager with extensive experience leading…

Experience

1. Manager i, Service Delivery Operations

   Concentrix

   Jan 2025 — Present · Hyderabad, IN

   Manage a team of CRMs handling end-to-end utility account management for enterprise clients• Coach, mentor, and guide the team to deliver high levels of client satisfaction and operational excellence.• Oversee utility inventory management for client portfolios, including meter tracking, billing issues, and vendor coordination.• Set performance expectations, conduct regular 1:1s, and provide timely feedback and development opportunities.• Prepare client-facing and internal reports related to account activity, service levels, and inventory metrics.• Experience in managing vendor escalations, late fees, billing disputes, and data validations across multiple utility accounts.• Monitor team productivity and service levels to ensure operational KPIs and SLAs are met.• Oversee the end-to-end service delivery for client accounts, ensuring high levels of satisfaction and engagement.• Act as a point of escalation for high-impact or complex client issues.• Lead the onboarding process for new clients, ensuring seamless integration with internal systems and processes.• Coordinate with internal stakeholders to set up accounts, establish workflows, and ensure smooth hand-offs post-onboarding.• Collaborate with cross-functional teams (e.g, Finance, IT, Legal, Vendor Management, Data Analytics Group) to design, develop, and optimize service delivery processes.• Identify process gaps and drive continuous improvement initiatives for better efficiency and client experience.• Track and report key operational metrics and process adherence for internal and client reporting.• Maintain documentation for standard operating procedures, onboarding workflows, and client transaction playbooks.

Education

• St. Peter's Engineering College

  Graduation

  2011 — 2015

Skills

• C++
• Mechanical Engineering
• Manufacturing
• Autocad
• Cad
• Catiav5
• Recruiting
• Communication
• Ansys
• Team Building
• Interviews
• Microsoft Office
• Screening Resumes
• Engineering