Vishal Kumar
Operations Team Manager at Dell
- Role
- Operations Team Manager at Dell Technologies
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Vishal Kumar
Currently designated as Technical Support Team Manager(CSMB ) with Dell International Services (India), Hyderabad.Experienced in carrying out 24x7 customer/technical support processes (Voice and Alternate Channels) into hardware & software environment focusing on exceeding organizational goals while delivering excellent customer experience.Proficient in managing & leading large teams for running successful process activities and developing procedures, service standards & operational policies for business excellence. Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various technical training sessions for enhancing the performance and quality of service. Excellent communication & interpersonal skills with proven abilities in customer relationship management & Team Management. Possess exceptional ability to build productive relationships. Resolve complex issues and win customer loyalty.
Experience
Operations Team Manager
May 2004 — Present · Hyderabad, IN
Education
Indian Institute of Management Bangalore
EDGE Leadership Program
Osmania University
BCA (Bachelor, Computer Applications
2001 — 2004
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