Vishal Kumar

Experience

1. Food and Beverage Manager

   Courtyard By Marriott Amritsar

   Jul 2024 — Present · IN

   Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Oversees all culinary, restaurant, beverage and room service operations. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees\' absence. Provides excellent customer service to all employees. Responds quickly and proactively to employee\'s concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Understands the brand\'s service culture. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Education

• IndianInstituteofHotelManagement

  Bachelor's degree in hotel Management

  2006 — 2009