Vishal Kumar
Immediate Joiner | Application Production Support | Production Support Specialist | Java Support Engineer | Incident Management | Root Cause Analysis | Customer Support| Monitoring Tools | ITIL Certified
- Role
- Associate Information Technology Consultant at ITC Infotech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vishal Kumar
ITC Infotech enables operational excellence through the person’s contributions to service delivery and ITIL processes. Their work focuses on incident and defect management, ensuring smooth production support operations and minimizing disruptions. With a B.Tech in Information Technology from Guru Gobind Singh Indraprastha University, they bring a solid technical foundation to their role. Previous experience at Capgemini further honed their skills in written communication and service management, fostering their commitment to delivering impactful IT solutions.
Experience
Associate Information Technology Consultant
Jun 2022 — Present · IN
In my role at ITC InfoTech Pvt. Ltd, I have honed my expertise in production support for Java and web-based applications. By implementing ITIL best practices, I significantly improved incident management processes, resulting in enhanced service delivery and user satisfaction. My proactive approach to incident resolution has minimized downtime for a leading financial services client, showcasing my commitment to operational excellence.
Education
Guru Gobind Singh Indraprastha University (GGSIPU), Delhi
Bachelor of Technology - BTech, Information Technology
Skills
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Office
- Team Management
- C++
- Java
- C
- Microsoft Word
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