Vishal Kasera
SIAM-Critical Incident Management, Service management, ITIL V4, Transition Service Now,Cross functional service, Networking
- Role
- Siam-critical Incident Manager at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Vishal Kasera
As a student, my primary objective is to acquire knowledge and comprehend the fundamental innovations that underlie a given concept. In keeping with this, I pledge to be an honest, loyal, and committed employee for any organization I am affiliated with.I possess expertise in critical or major incident management, cross-functional services, process management, operations, and audits. In addition, I have exceptional communication skills in both written and oral English, which unequivocally positions me as a valued asset.I am confident that my skills and dedication will allow me to provide outstanding service to your organization and contribute significantly to your success.
Experience
Siam-critical Incident Manager
May 2021 — Present · Noida, IN
Expertise in incident management of high severity incidents and outage management in adherence to service level agreements. Proficient in initiating bridge calls, driving communication and collaborating with multiple teams to ensure prompt resolution of issues. Well-versed in ITIL framework and experienced in coordinating with clients and engaging with them as necessary. Responsible for managing resources to facilitate the resolution of issues and ensuring clients are updated on the progress. Adept in creating and sending daily, weekly, and monthly reports on IM performance, tickets, dashboards, and management reports related to incidents. Skilled in providing valuable suggestions on improving the incident management process based on previous issues.
Education
Swami Vivekananda Subharti University, Meerut
BCA, Computer Programming, Specific Applications
IEC UNIVERSITY
Bachelor of Commerce - BCom, Business Administration and Management, General
Swami Vivekananda Subharti University, Meerut
Master of Business Administration - MBA, Information Technology
Jetking Noida Learning Center
Diploma in Network Administration , Networking
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