Vishal K

About Vishal K

Technical Writer and Content Strategist with 5+ years of experience creating and managing…

Experience

1. Deputy Manager

   HCLTech

   May 2024 — Present · Noida, IN

   Conducted regular audits of existing documentation & AQI Audits of existing KB Articles to ensure relevance, accuracy, and compliance with industry standards.• Developed and maintained comprehensive documentation includes user guides, SOPs (Standard Operating Procedure) along with product documentation for internal and external audiences.• Translated complex technical inputs from engineering teams into clear, actionable documentation for stakeholders across departments. • Designed and implemented a content lifecycle model to ensure timely updates and archival.• Created and curated user-centric knowledge base articles, FAQs, and troubleshooting guides aligned with organizational KM strategies.• Implemented version control and archival processes to ensure content accuracy, relevance, and compliance with KM policies.• Worked with KM platforms (e.g, ServiceNow, Salesforce, SharePoint) to publish and manage technical content efficiently.• Established feedback mechanisms to continuously improve documentation based on user insights and KM analytics.• Monitored usage metrics and content performance to inform KM strategy and identify gaps in documentation.• Collaborated effectively with data center engineers and subject matter experts (SMEs) to ensure alignment of infrastructure requirements, operational standards, and risk mitigation strategies. • Created comprehensive site risk assessment documents, identifying potential operational, environmental, and security risks, and proposed actionable mitigation plans. • Developed and implemented structured BAU workflows for Data center & risk assessment processes, enhancing clarity, accountability, and compliance with organizational and regulatory standards.

Education

• Banaras Hindu University

  Bachelor's degree