Vishal Jain

Sr Associate Consultant @Infosys

Driving & Building Client relationships to ensure that a quality service is provided for all counterparts & demonstrated the ability to communicate with onshore counterparts through governance calls. Understanding customer’s requirements work on feasible solutions and manage escalations efficiently to ensure customer satisfaction by efficiently managing risks and issues Develop and maintain productive relationship with clients. Demonstrating efficiency to acquire further business by maintaining control over defects and turnaround time. Proposing Process Excellence ideas to the clients for better business performance. Setting out quality standards for various operational areas. Facilitate and assist in requirement gathering. Gather participating groups to clearly prioritize requirements and obtain sign off. Identifying project stakeholders, IT service providers and team members; prepare communication plan and build credibility, establish rapport and maintain communication with stakeholders at multiple levels and seek agreement to create WIN-WIN situations. Monitor progress, manage risks and issues and ensure key stakeholders are kept informed about progress and expected outcome through Daily\\Weekly\\Monthly reviews. Instrumental in managing showstoppers by integrating strategic thinking with Project Manager. Consult and assist Project Management Office to set up and improve governance. Commit to develop knowledge, continue to learn and share knowledge with clients and team members. Keeping SharePoint updated for effective governance & audits Participated in various offshore transitioning, and reverse transition. His responsibilities included identifying and communicating the gap in training & SLA discussions.