Vishal Gunjal

Application Support Engineer @Reliable Autotech Private Limited

Maharashtra, IN

Application Support & Project Implementation• Managing end-to-end support for 12+ business-critical applications across Finance, HR, QA, Design, and Manufacturing.• Ensuring 98%+ SLA adherence by resolving L2/L3 incidents and driving timely escalation and root cause analysis.• Led full implementation of CLMS, including hardware setup, workflow configuration, shift management, and user training across 7–8 plants.• Spearheaded HRMS deployment as Super Admin—implemented Auto Shift, Attendance, Leave, Biometric, and User Management modules with post-go-live support.• Deployed Access Control System with biometric devices and ID card integration, enabling secure access across sites.• Designed and launched SAP-integrated Vendor Management Portal (VMP), automating PO fetch and supplier invoice workflows across 7 plants, increasing accuracy by 30%.• Coordinated Postman-based API testing for Stage-1 automation of SAP S/4HANA workflows, including PO visibility and invoice submission.• Developed SQL queries and automation scripts to generate reports and alerts, reducing manual tasks by 40%.• Conducted internal audits to support ISO/IEC 27001 compliance, improving IT controls and policy adherence.• Authored SOPs, training guides, and support documents to accelerate knowledge transfer and reduce resolution time.Tools & Platforms: SAP S/4HANA, SQL, Power BI, SharePoint, Windows Server, Postman, ServiceNow, Nagios, Grafana, SplunkApplications: HRMS, CLMS, CMS, QMS, QEHS, MOST, Legatrix, T&A, Access ControlPractices: UAT, Patch Management, API Integration, SLA Monitoring, ITIL, Knowledge Management, Audit Support

Gokhale Education Society's H.A.L. High School

Bachelor's degree