Vishal Garg
MBA ( Finance & Marketing) | Chandigarh University | Customer Support & Finance Specialist | Focused on Financial Integrity & Customer Success
- Role
- Revenue Operation Analyst at TruckX Technologies Pvt Ltd
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Vishal Garg
Results-driven Revenue Operations Analyst with 2+ years of experience across retention, billing operations, dispute management, and revenue recovery, backed by an MBA in Finance & Operations. Proven track record of reducing churn, improving collections, resolving escalated billing disputes, and supporting end-to-end Order-to-Cash (O2C) processes. Strong analytical and data-driven professional with hands-on expertise in Excel, Power BI, CRM systems, financial modeling, and valuation, adept at collaborating with finance, sales, and product teams to optimize revenue processes, enhance customer satisfaction, and ensure smooth financial operations.
Experience
Revenue Operation Analyst
Jan 2026 — Present · Pune, IN
Owned billing operations, collections, and dispute management- Resolved billing disputes, failed payments, and escalated billing cases, ensuring accuracy and compliance- Drove failed payment recovery and revenue reconciliation in coordination with Finance teams- Handled customer retention cases by providing tailored solutions to reduce churn - Acted as escalation owner for complex financial issues, improving resolution TAT and CSAT- Analyzed revenue and billing data using Excel, Power BI, and CRM dashboards to track KPIs- Collaborated with Sales, Product, and Marketing to optimize revenue workflows- Consistently ranked Top Performer (#1 RnR & KPI) on monthly and quarterly targets.
Education
Punjabi University, Patiala
Bachelor of Commerce - BCom, Business/Commerce, General
CHANDIGARH UNIVERSITY
Master of Business Administration - MBA, Business Administration and Management, General
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