Vishal Diwakar
Amazon Customer support Delivery Station Liaison | shipping and delivery support |Escalation handling | Supply Chain Management
- Role
- Shipping and Delivery Support at Amazon
- Location
- Kanpur, UP, IN
- LinkedIn followers
- 500 followers
About Vishal Diwakar
A commerce graduate with a Master\'s and Bachelor\'s degree, I have a strong foundation in both academics and practical skills. My expertise includes computerized financial accounting, proficiency in the MS Office suite, and Tally ERP 9 with GST. Currently, as a Customer Service - Delivery Station Liaison (DSL) at Amazon, I focus on ensuring smooth and timely delivery operations. I am skilled in resolving complex logistical challenges, handling customer escalations, and collaborating with teams to exceed performance goals. I am passionate about leveraging my problem-solving and communication skills to drive efficiency and customer satisfaction.Experience Section: Customer Service - Delivery Station Liaison (DSL), Amazon * Ensured the timely delivery of shipments, consistently meeting or exceeding service level agreements.* Proactively resolved delivery delays by meticulously analyzing root causes and communicating effectively with customers.* Leveraged strong analytical and communication skills to swiftly locate shipments, overcome logistical hurdles, and resolve customer concerns promptly.* Investigated and reconciled discrepancies for packages erroneously marked as delivered, collaborating with delivery agents and customers to ensure actual delivery.* Managed and tracked all escalated packages, coordinating closely with delivery stations to guarantee successful last-mile delivery.* Collaborated effectively with teams to refine the delivery process and exceed operational plan objectives.
Experience
Shipping and Delivery Support
Aug 2023 — Present
CS-DSL ( delivery station liaison)
Education
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
Certificate , Basic Computer Skills
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachlore of commerce
Lycos
Certification , Accounting
Kendriya Vidyalaya
Intermediate , Commerce
2014 — 2015
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Master of commerce
Kendriya Vidyalaya
High School , science
2012 — 2013
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