Vishal Darra
Partner Success Manager at ConnectWise
- Role
- Partner Success Manager at ConnectWise
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vishal Darra
Customer Success Manager with 12+ years of B2B SaaS experience, helping clients achieve…
Experience
Partner Success Manager
Jan 2020 — Present · Mumbai, IN
As a ConnectWise Partner Success Manager, I leverage deep business and industry knowledge to partner with customers to help them accelerate business value and ROI from their investment with ConnectWise. I align at the leadership level of select strategic partners while building and maintaining strong relationships to help partners progress on their transformation journey. Aligning with partners I can become very intimate with their issues and create solutions to resolving them utilizing the ConnectWise Platform resulting in increased value, retention, partner satisfaction, and ultimately expansion of the ConnectWise footprint.Effectively communicated with all levels of management and senior leadership teams to ensure successful client relationships on an ongoing basisBuilt and maintained strong, long-lasting customer relationship with over 300 accountsHelped companies onboard new products to their businesses and guided them from implementation to roll-out and ongoing support with the platformEnsured all new accounts had the materials needed to effectuate a streamlined and successful implementation and ongoing relationshipDeveloped a thorough understanding of customer pain points and proactively developed action plans to improve customer experience within the product
Education
Periyar University
Bachelor of Commerce - BCom
Smt Mithibai Motiram Kundnani College of Commerce and Economics 32nd Road Bandra Mumbai 400 050
High School Diploma, Business/Commerce, General
Skills
- Weblogic
- Service Delivery
- Servlets
- Oracle
- Requirements Analysis
- Web Services
- Quality Center
- Itil
- Unix
- Java Enterprise Edition
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