Vishal Choudhari
Client Development Associate at Toluna
- Role
- Client Development Associate at Toluna
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vishal Choudhari
Customer-focused Service Professional with 4+ years of experience in client servicing, real-time query resolution, and SLA-driven support environments. Proven ability to manage high-volume customer interactions across chat and phone channels, deliver Customer First Resolution (CFR), and maintain 95%+ customer satisfaction. Strong in multitasking, CRM navigation, compliance adherence, and data-driven process improvement. Recognized for empathy, problem-solving, and delivering personalized customer experiences in fast-paced environments.
Experience
Client Development Associate
May 2023 — Present · Gurugram, IN
Managed 100+ client RFPs monthly, validating feasibility, coordinating timelines, and configuring pricing and quotes through Salesforce CPQ.• Oversaw end-to-end bidding, including quotations, approvals, OSS bids, work orders, documentation, and billing.• Maintained strong client relationships while ensuring service delivery aligned with agreements.• Coordinated between internal teams and external vendors to ensure smooth project execution.
Education
Maharshi Dayanand University Mdu Rohtak
Bachelor of Commerce, Businessmanagerial Economics
2016 — 2019
Maharshi Dayanand University Mdu Rohtak
Master of Business Administration, Marketing Finance
2019 — 2021
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