Vishal Bora

About Vishal Bora

I am a C-level executive with over two decades of experience in the contact center and…

Experience

1. Founder & CEO

   Immergix

   Nov 2023 — Present · Gurugram, IN

   Immergix is founded to address futuristic solutions through AI, AR and IoT services, while staying focused on addressing common challenges faced by our clients within the contact center industry, such as B2B customer support, attrition, automation, consultative selling and empathetic conversations.Our Mission: Immergix maximizes India\'s outsourcing strengths to address challenges and tap into core opportunities, serving as a seamless extension of our clients. We offer cost effective yet transparent, real-time access to extensive data and human resources.Our Vision: Immergix commits to automating life cycle processes, serving as a strategic partner through seamless integration and ensuring a meaningful impact with strategic approaches.Our Values: Our values drive tailored, innovative approaches, emphasizing automation for seamless processes. We advocate extending capabilities for efficient market response, committed to constructing structured solutions for sustained success.Our Key Differentiators: 1) Uncompromising Quality: Commitment that matches or exceeds client standards.2) Dedicated Partnership: Seamless integration as an extension of your team, meeting unique needs.3) Significant Cost Savings: Realize substantial savings, reallocating resources to core functions.4) Business Focus Reinforcement: Enable refocusing on business-critical functions by handling support tasks.5) Coaching Culture: Established culture leverages exceptional coaching for high-performing teams, allowing leaders to re-engage in business operations.

Education

• Kumaun University

  Bachelor of Science

• University of Toronto - Rotman School of Management

  Executive Programs

• Harvard Business School

  Executive MBA, Alumnus

• Massachusetts Institute of Technology

  Executive Leadership Principles

• St Paul's School, Shahjahanpur

  High School

Skills

• Cross-Functional Team Leadership
• People Management
• Strategy
• Operations Management
• Process Excellence
• Mis
• Employee Engagement
• Workforce Management
• Talent Management
• Team Leadership
• Strategic Planning
• Process Management
• P&L Management
• Customer Relationship Management (Crm)
• Team Management
• Outsourcing
• Six Sigma
• Team Building
• Management
• Service Delivery
• Sales
• Business Analysis
• Growth Management
• Process Improvement
• Performance Management
• Crm
• Operational Excellence
• Leadership
• Telecommunications
• Business Development
• Call Centers
• Vendor Management
• Resource Management
• Sla
• Transition Management
• Customer Experience
• Sourcing
• Bpo
• Quality Assurance
• Business Process Improvement