Vishal Bhati
Servicenow Technical Consultant
- Role
- Lead Enterprise Solution Servicenow at UST
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vishal Bhati
ServiceNow Certified Professional Implementer and Technical Consultant with 4+ years of experience delivering high-stakes digital transformations for global telecommunications and regulated enterprise clients, including onsite delivery in Europe (Nordics). I specialize in complex on-premise architectures and bi-directional integrations using Scripted REST APIs, Integration Hub, and Kafka-driven data pipelines. My technical expertise spans ITSM, CSM, FSM, and CMDB, with a focus on CSDM-aligned solutions and custom application development via App Engine Studio (AES). I bridge the gap between technical execution and platform governance by designing upgrade-safe architectures, implementing Git-based CI/CD workflows in Studio, and developing custom release frameworks for audit-sensitive environments. Currently, I am driving AI enablement through Now Assist and Agent Studio, emphasizing data integrity and secure skill configuration, complemented by using Azure AI to enhance ATF-driven test automation. With a background in RFP responses and CoE initiatives, I combine architectural foresight with a hands-on commitment to production stability, performance optimization, and technical mentorship.
Experience
Lead Enterprise Solution Servicenow
Apr 2026 — Present · Noida, IN
Education
Poornima University
Bachelor of Technology - BTech, Electrical and Electronics Engineering
2016 — 2020
Poornima University
Master of Technology - MTech, Power System
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