Vishal Bhalerao

Assistant Vice President - Customer Success @TransUnion

Gurugram, IN

Drive Post sales strategies to support and engage with Credit Institutions (CI)Ensure all CIs are aligned with the TU success strategies in order to implement the regulatory requirementCollaborate with multiple business stakeholders to identify priorities, metrics and track progress on customer success initiatives as well as maintain key customer relationshipsLead interaction with cross functional team including Project Team, Operations, IT and Sales to achieve strategic business objectivesReview the existing applications journey and processes and recommend enhancement – CI perspectiveSupport creating the new customer focused journeys on front end applications for improved processesEnsure customer satisfaction by achieving delivery, service quality normsDrive performance of the function KPIs across customer centricity, compliance and operational excellenceCollaborate with multiple business stakeholders to identify priorities, metrics and track progress for CIsIdentifying process and system opportunities across journey to solve for critical business issues of the membersManagement & Implementation of Regulatory Guidelines by RBIProviding guidance and expertise in the implementation journey with large member banks / NBFC objectives and timelinesProblem identification and analysis, options recommendation, identification of risks and issues and facilitation of key decisions through workshopsResponsible for the delivery of multiple projects from start to end and consistently report progress to Management team and other relevant stakeholders

Mumbai University

Bachelor of Commerce (BCom)

Prin. L.N. Wellingkar Institute Of Mgt. Develop

Post Graduate Program in Management Studies