Vishal Bansal
Data Analyst | Power Bi | My SQL | Data Visualisation
- Role
- Advisor Ii at Webhelp
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vishal Bansal
A highly motivated and detail- oriented Analyst with 2 years of experience in data…
Experience
Advisor Ii
Oct 2022 — Present · Gurugram, IN
Dashboard Management: Utilized POWER BI to track and analyse team performance metrics, providing actionable feedback.• Conducted thorough evaluations of customer profiles using Customer Service Platform (CSP) to identify patterns, trends, and potential issues.• Accountability for quality, timeliness and efficiency for the work assigned to me and manage the communication with the teams and the stakeholders.• Additionally, I identified and prioritized analyses that drive meaningful changes in key performance indicators (KPIs) and critical objectives for our clients.• Requirement gathering, decision making, structuring the problem and document the insights.• Leveraging my skills with SQL, I’ve successfully identified patterns and customer behaviors.
Education
Indira Gandhi National Open University
Master of Public Administration - MPA
Guru Gobind Singh Indraprastha University
Bachelor of Comupter Application
2009 — 2012
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