Vishal Agarwal
Marketing Research Associate | Strategic Consulting | Project Coordination Enthusiast | Driving Growth with Data Insights
- Role
- Product Manager at ICICI Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vishal Agarwal
Experienced in Marketing Research, Advisory, Strategy Consulting, and Project Management.…
Experience
Product Manager
Mar 2025 — Present · Mumbai, IN
Led regulatory audit readiness for ICICI’s Digital Rupee (CBDC) app by updating 60+ compliance checkpoints with the Committee of Compliance (CoC); concurrently led in-app dispute resolution, benchmarking leading apps, mapping 20+ user flows, and integrating backend systems for real-time issue tracking—resolving ~50 monthly backend issues through feature rollouts and Jira- based tracking, and improving compliance, CX, and transaction performance for 1 lakh+ users- Directed integration of the Block/Unblock feature for ICICI’s Digital Currency (CBDC) app with the i-View fraud system, enabling real-time wallet restrictions via API and middleware (RTSP) integration to protect 1 lakh+ accounts and accelerate fraud response.
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