Vishakha Mathur
Senior Associate at Paytm | Expert in Catalog Management, Campaign Activation, and Operational Optimization | Driving Seamless Customer Experiences and Process Efficiency
- Role
- Senior Associate at Paytm
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Vishakha Mathur
As a Senior Associate in the Operations department at Paytm, I specialize in managing and…
Experience
Senior Associate
Jun 2023 — Present · Noida, IN
Managed after-sales operations, ensuring smooth executionand customer satisfaction.•Created and maintained merchant catalogs for Paytm’s GiftCards, Scratch Cards, and Restaurant Deals sections, includinglogos, product details, offers, and Paytm’s commissionstructure.•Handled backend setup for Paytm\'s Deals section, facilitatingcampaign activation by creating Merchant IDs, Product IDs, andShop IDs.•Oversaw Paytm’s Scratch Cards section, including catalogcreation, landing page URL generation, and offer uploads.•Utilized Excel and Google Spreadsheets for data management,tracking, and reporting.•Developed and documented Standard Operating Procedures(SOPs) to standardize processes and enhance operationalefficiency.
Education
Institute of Management Technology, Ghaziabad
Master of Business Administration - MBA
2020 — 2022
Institute of Management Studies (IMS) Ghaziabad - Business School
Bachelor's degree
2015 — 2018
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