Vishakha Kumari
Transforming Digital Experiences | Enhancing Customer Journeys | Tech-Driven Strategist | Problem Solver | Innovation & Growth Enthusiast | Simplifying Digital Solutions | Driving Excellence at Amazon D2AS
- Role
- Technical Support Specialist at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Vishakha Kumari
Passionate customer service professional with 2+ years of experience at Amazon D2AS, handling North American, Canadian, and UK customers via calls, chats, and emails. Adept at resolving complex customer issues, improving processes, and ensuring a seamless customer experience.Currently seeking managerial or supervisory opportunities where I can leverage my expertise in team leadership, performance management, and customer experience enhancement. Skilled in Excel, data analysis, and process optimization to drive efficiency and improve customer satisfaction. Key Skills: Customer Service & Support (Calls, Chats, Emails) Team Leadership & Training Conflict Resolution & Decision Making Performance Monitoring & KPI Management Process Improvement & Efficiency Data Analysis (Excel, Basic SQL & Power BI)Open to leadership roles in Amazon or other organizations where I can contribute my skills and drive customer-centric solutions.
Experience
Technical Support Specialist
Sep 2022 — Present · Hyderabad, IN
Amazon – Customer Service Associate (2022–Present) • Resolved customer inquiries monthly across North America, Canada, and the UK through calls, chats, and emails, ensuring high customer satisfaction. • Specialized in handling complex digital device issues (Fire TV, Kindle, Prime Video, Game Codes) and preventing fraudulent transactions. • Consistently achieved 95%+ customer satisfaction scores and maintained a low escalation rate by providing accurate resolutions. • Assisted in training new hires and streamlining workflows to improve service efficiency. • Skilled in Excel for reporting & analysis, identifying patterns to improve issue resolution.
Education
Kendriya Vidyalaya (KV)
Bachelor of Science - BS, Zoology/Animal Biology
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