Vishakha Jain
Associate (Business Group North America) at Amazon
- Role
- Associate (Business Group North America) at Amazon
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Vishakha Jain
3+ years of experience in customer support and Business support. • Worked as…
Experience
Associate (Business Group North America)
May 2019 — Present · Pune, IN
Being a rehire, always got an opportunity to support fresher’s on the floor including my colleagues regarding the process and how to assist the Business customer to provide the best customer experience. • Trained and worked with ‘NA Messages’ and ‘Search and Rescue’ (Escalation Desk) Team.• Cross skilled for IN Calls and Amazon Vikings (Price Match process). Flipped during business requirement. • Resolve online queries via instant messaging for Business customers.• Trained for LISA to resolve more and more queries in less time.• Assisted customers with all issues, including troubleshooting product issues, providing product information, and processing returns and refunds.• Completing ACES Stage 1 certification. • Customer obsession Award June 2019 @ Amazon PNQ10.• Won ‘Gold’ and ‘Silver’ Medal for achieving the goal across site.
Education
APS University Rewa
Bachelor of Commerce - BCom, Business/Commerce, General
2011 — 2014
Central Board of Secondary Education
Science
1996 — 2011
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