Vishaka Seru

About Vishaka Seru

Program & Project Management leader with 13+ years of experience delivering enterprise-wide Knowledge Management (KM) strategies, digital transformation programs, and content governance for global consulting firms. Proven track record in leading cross-functional teams, managing multi-million-dollar projects, and implementing scalable solutions that drive efficiency, collaboration, and measurable business outcomes. Specialized in:#Knowledge Management – strategy design, governance frameworks, taxonomy & metadata optimization, content lifecycle management, KM audits, and knowledge-sharing platforms.#Program & Project Management – scope definition, budgeting, scheduling, risk management, and agile/waterfall delivery across global, multi-time zone teams.#Digital Transformation – enterprise content migrations, SharePoint/Confluence implementations, intranet redesigns, and process automation.#Analytics & Insights – KPI dashboard creation, stakeholder reporting, and data-driven decision-making using tools like Power BI, Google Analytics, and Data Studio.#Change & Stakeholder Management – leading adoption initiatives, creating communities of practice, and aligning diverse stakeholders to shared goals. Passionate about making knowledge accessible, actionable, and impactful. I believe that effective KM doesn’t just store information rather it empowers people, drives innovation, and improves performance. Whether it’s restructuring a knowledge repository, coaching teams on best practices, or integrating technology to enhance collaboration, I thrive at the intersection of people, processes, and platforms.

Experience

1. Program Manager Enterprise Knowledge Platforms & Strategic Content

   EY

   Jan 2021 — Present · Bengaluru, IN

   Leading global program management for EY’s enterprise knowledge platforms, ensuring optimized performance, user adoption, and seamless integration across tools.• Partnering with cross-functional stakeholders to define strategy, manage roadmaps, and deliver platform enhancements on SharePoint Online and Adobe Experience Manager.• Overseeing taxonomy design, metadata governance, and advanced search capabilities to improve discoverability and user experience.• Driving change management through targeted training programs, internal communications, and engagement campaigns across global teams.• Implementing data-driven governance and analytics frameworks to monitor usage, identify improvement opportunities, and align with business priorities.• Managing internal branding initiatives, newsletters, and thought leadership events to promote adoption and create a cohesive platform identity.

Education

• Sarvajanik College of Engineering & Technology

  Bachelor of Engineering (BE)

  2005 — 2009

• ICFAI Business School

  Master of Business Administration - MBA

  2010 — 2012